It’s our try to provide high requirements of consumer satisfaction and care.
Therefore we can react quickly to your problem, please tell us:
- Your address and name
- Your client quantity
- A clear description of the grievance
- Information on what you will like us to do to eliminate your issue
- Copies of every appropriate papers
- Your selected daytime cell phone number
Listed here is just how to e mail us.
Phone
Monday – Friday 8am – 6pm
On Line
Customer Relations – Satsuma Loans – 1 Godwin Street, Bradford, BD1 2SU
Our complaints procedure
We try to investigate your grievance competently and impartially to fairly evaluate and address your issues.
We are going to cope with your problem just while you deliver it to us, but be sure to take note that in a few circumstances we possibly may require more hours to analyze.
What are the results next?
We make an effort to resolve your grievance within three trading days. If we’re able to solve your problem inside this 
timescale, a page will likely be provided for both you and your directly to relate to the Financial Ombudsman Service are included.
If we’re perhaps perhaps perhaps not able to eliminate your grievance within three days that are working we’ll:
- Acknowledge your issue written down within five trading days.
- If we’ve been struggling to supply a complete a reaction to your complaint by time 28, we’ll write to you personally once again to ensure our investigations stays on-going.
- Within the not likely occasion that people can not give you our last reaction within 56 times (eight months), we’ll write to you personally by having a progress upgrade and also will add information on just how to refer your issue to your Financial Ombudsman provider.
Our last a reaction to you can expect to lay out plainly our research of the issue, our choice and any remedial action that will be appropriate to your own personal circumstances.
In the event that you remain dissatisfied with this choice
You’ll have actually 6 months through the date of y our response that is final to your issue to your Financial Ombudsman provider.
The Financial Ombudsman provider is a totally free separate and unbiased body that is intermediary investigates complaints between specific clients and businesses when they’re unable to resolve the issue. Please find their details below:
The Financial Ombudsman Provider
On Line Dispute Resolution (ODR)
Under EU legislation, from 15 February 2016, for services and products purchased online (or by other electronic means) you’ve got the directly to refer any complaint (ODR) who can place you in contact with the right human anatomy to assist resolve your issue.
The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body as we’re a UK financial services business. The Financial Ombudsman provider will refer you right back to the complaints procedure until you’ve been already through this.
After you’ve been through our complaints process so you might prefer to go straight to the Financial Ombudsman Service.
But which haven’t stopped ny’s check cashers from looking to get to the company. Between 2010 and 2014, the industry’s PAC and check that is individual showered significantly more than $370,000 in contributions on people of the Legislature, including $42,500 to Bronx Sen. Jeffrey Klein along with his Independent Democratic Conference and $10,000 towards the Bronx Democratic company, led at that time by Assemblyman Carl Heastie, who’s now the Assembly presenter.